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To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain products, such as opened or used beauty items, may not be eligible for return due to hygiene reasons. If you are unsure about the eligibility of a specific product, please contact us for clarification.
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during the return shipping process.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or credit card provider.
We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item, and then visit our website to purchase the new item.
If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We may request photos of the item to assist in resolving the issue. If the item is indeed damaged or incorrect, we will provide instructions for returning the item and will cover the return shipping costs in such cases.
If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our policies.